FAQ

These are frequently asked questions. You are more than welcome to contact us if you have questions that are not listed here.

Q. How do I go about getting an estimate from you?

A. Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call or contact us by email. 

Q. How long will it take for you to complete my order?

A. Every job is different. Some jobs can be produced the same day while some may take several days to complete. Let us know when you need your job completed and we’ll do our level best to accommodate your schedule. 

Q. What is the best file format for submitting a document for printing?

A. The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file are easily converted to PDF format.

Q. What is a proof and why is it needed?

A. A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.

Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper, which can be either viewed in our store or delivered to you in person. For multiple-color jobs, we can produce a proof on our output device to show you how the different colors will appear on the final product.

Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended. Mistakes can and sometimes do happen. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Q. What are the different grades of paper?

A. The basis weight of a given grade of paper is defined as the weight (in pounds) of 500 standard-sized sheets of that paper. With that in mind, here are different examples of paper grades and their respective basis weights:

Bond: Most commonly used for letterhead, business forms and copying. Typical basis weights are16# for forms, 20# for copying and 24# for stationery.

Text: A high-quality grade paper with a lot of surface texture. Basis weights range from 60# to 100# with the most common being 70# or 80#.

Uncoated Stock: The most common grade for offset printing. Typically 50# to 70#.

Coated Stock: Has a glossy finish that yields vivid colours and overall excellent reproduction. Basis weights range from 30# to 70# for web press, and 60# to 110# for sheet press.

Cover: Used in creating business cards, postcards and book covers. Can be either coated or uncoated. Basis weights for this grade are 60#, 65#, 80# or 100#.There are also a number of synthetic papers available. These are tear resistant and weather proof. Their greatest application are for document covers, menus and plant information tags where moisture is an issue.

Q. What is the difference between coated and uncoated paper stock?

A. Uncoated stock paper is comparatively porous and inexpensive, and is typically used for such applications as basic black-and-white copying. Coated stock, by contrast, is made of higher quality paper having a smooth semi-gloss finish that works well for reproducing sharp text and vivid colors. It tends to be more expensive, however.

Q. What does “camera ready” mean?

A. In the digital age of printing, it means that an image file submitted for printing is ready to be printed without any alterations.

Q. What are Pantone colors?

A. Pantone colors refer to the Pantone Matching System (PMS), a color matching system used by the printing industry whereby printing colors are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colors turn out the same from system to system, and print run to print run.

Q. Is white considered a printing colour?

A. No. White is not generally considered a printing color as typically the paper itself will be white. If a colored paper (something other than white) is chosen, then white becomes a printing color if any text or graphics require it.

Q. What are the most common sizes for catalogs and booklets?

A. Standard sizes for catalogs and booklets are 5 1/2″ x 8 1/2″, 8 1/2″ x 11″, and 11″ x 17″.

Q. What are the types of bindings I can use for multi -page projects?

A. Some of the common methods of binding books and other multi-page documents include:

Perfect binding: Gluing the outside edges of the pages together to create a flat edge.

Saddle-stitch binding: Using staples along the folds of the pages to bind them together.

Spiral binding: Wires in a spiral form threaded through punched holes along the binding edge of the papers. Allows the document to lay open flatly.Plastic comb binding: Similar to spiral binding but using a tubular plastic piece with teeth that fit through rectangular holes punched into the binding edge.

Q. What are the most common sizes for brochures?

A. Common unfolded brochure sizes are 8 1/2″ x 11″, 8 1/2″ x14″ and 11″ x17″.

Q. What are the most common business envelope sizes?

A. Business envelope sizes are referenced by a number such as #9 or #10. 

Q. What are the standard sizes for postcards?

A. Postcards are found in three common sizes: 4″ x 6″, 5″ x 7″ and 5 1/2″ x 8 1/2″.

Q. What are the most common card stocks used for postcards?

A. The most common card stocks used for postcards are:

12 point stock coated on one or both sides: The most popular postcard stock.

80 or 100 lb cover stock: Matte finish on both sides.

Q. What are the most popular sizes for personalized notepads?

A. The three most popular sizes for personalized notepads are 4″ x 6″, 5 1/2″ x 8 1/2″ and 8 1/2″ x 11″.

Q. What different types of materials can be used for labels?

A. Materials for labels and their application include:

Paper, Uncoated: Use where you need the label to be easily written on by hand or printed on by machine.
Paper, High Gloss: Use when you need good printability. Keep in mind that it cannot be written on easily by hand.
Vinyl: Use vinyl for outdoor environments, or if applying a label to a vinyl surface.
Acetate: Use when the label needs to be transparent.
Mylar/Polyester: Best for applications where the label needs to be applied to an object with sharp, angular corners.