Frequently Asked Questions

Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call or contact us by email.

Every job is different. Some jobs can be produced the same day while some may take several days to complete. Let us know when you need your job completed and we'll do our level best to accommodate your schedule.

The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file are easily converted to PDF format.

A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.

Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper, which can be either viewed in our store or delivered to you in person. For multiple-color jobs, we can produce a proof on our output device to show you how the different colors will appear on the final product.

Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended. Mistakes can and sometimes do happen. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

The basis weight of a given grade of paper is defined as the weight (in pounds) of 500 standard-sized sheets of that paper. With that in mind, here are different examples of paper grades and their respective basis weights:

Bond: Most commonly used for letterhead, business forms and copying. Typical basis weights are16# for forms, 20# for copying and 24# for stationery.

Text: A high-quality grade paper with a lot of surface texture. Basis weights range from 60# to 100# with the most common being 70# or 80#.

Uncoated Stock: The most common grade for offset printing. Typically 50# to 70#.

Coated Stock: Has a glossy finish that yields vivid colours and overall excellent reproduction. Basis weights range from 30# to 70# for web press, and 60# to 110# for sheet press.

Cover: Used in creating business cards, postcards and book covers. Can be either coated or uncoated. Basis weights for this grade are 60#, 65#, 80# or 100#.There are also a number of synthetic papers available. These are tear resistant and weather proof. Their greatest application are for document covers, menus and plant information tags where moisture is an issue.

Uncoated stock paper is comparatively porous and inexpensive, and is typically used for such applications as basic black-and-white copying. Coated stock, by contrast, is made of higher quality paper having a smooth semi-gloss finish that works well for reproducing sharp text and vivid colors. It tends to be more expensive, however.

In the digital age of printing, it means that an image file submitted for printing is ready to be printed without any alterations.

Syntrak Print & Graphics